FAQs
Frequently Asked Questions
XpressCash
The XpressCash solution’s Start Funds Transaction quickly and seamlessly prepares tills, eliminating the need to count cash manually.
The XpressCash solution gives store managers the flexibility to preset start funds for users by role, time of day or day of the week. When a cashier logs into XpressCash with their user ID, their profile is already set to a predefined start-fund amount, by denomination. They simply press Dispense and then Start Funds. The preset amount is then dispensed.
After start funds are dispensed, the system will automatically print a receipt. This receipt can be saved in the cashiers’ drawer. There is also the option to print additional receipts for any type of transaction, in the event more copies are needed.
The Start Funds function eliminates time spent manually counting and dual verification by managers. As a result, cashiers can focus on customer needs, consultations, and up-selling the moment they walk in.
Watch this video to see how the system works.
Whenever a cashier needs different denominations in their drawer, they can do an exchange. This transaction not only gives them the lower denominations they need but also secures high denomination notes, reducing the risk of theft.
All they have to do is log in to the XpressCash solution, place the hundreds into the collection tray, press Exchange, and then Start. The recycler will then count and validate the notes, showing how much cash by denomination and amount was deposited. The cashier continues the transaction by pressing Accept. A suggested mix of smaller bills will be displayed. If the cashier needs more ones, they can prompt the solution to dispense that denomination only. The solution prints a receipt for the cashier’s drawer and now the cashier has the necessary bills in their till.
Watch the video to see how this feature works.
The XpressCash solution’s On Behalf Of transaction makes it easy to keep each cashier accountable for their own till balance during busy times, or if there’s an emergency and someone has to leave suddenly in the middle of their shift.
When the manager comes by and skims the drawer, they log into XpessCash under their own user ID and perform a deposit “on-behalf of” the employee for whom they skimmed the cash. They simply select Deposit, press On Behalf Of, and then select the user they are doing the deposit for. The manager will place the cash into the recycler, and the XpressCash solution records the amount it counted and includes that total in user’s daily transactions for their end of day balance.
A receipt will be printed for the drawer, and cashiers and managers continue with ease and confidence, knowing all drawers are accounted for and will be in balance. The “on-behalf of” feature can be used for withdrawals, deposits and other transactions that may take place.
If a cashier needs more cash in their till, they simply log into the XpressCash solution and press Dispense. They then enter the amount they nee for the drawer. The solution will display a suggested mix of bills. The cashier can accept this mix or alter it by manually selecting the amount of each denomination they would like. They then press Enter to confirm the amount and then Dispense. The recycler will then dispense the totals in each denomination selected. The receipt will be printed for the drawer, and now the cashier has the money they need for their till!
It’s important for your store to balance to the Point of Sale cash receipts totals at the end of the day. Here’s how XpressCash simplifies the process.
When it’s time for a shift change and every associate needs to prove they are in balance, they are each going to bring the cash from their drawers and their POS receipt to the cash recycler that’s controlled by the XpressCash solution. They will place their cash into the collection tray and press Deposit.
The recycler will collect and count the cash, and XpressCash solution will show the total amount deposited. The associate will then press Accept and then Balance and then enter their POS total to continue. Once the POS total is entered, the XpressCash solution will let the associate know whether they are in balance for the day. If the associate’s cash totals are balanced, they are ready to end their shift! If they are out of balance, the associate can deposit additional funds. Perhaps there were excess $100s under the till that they forgot; or if they realize they made a mistake keying in their POS total, they can enter the correct total. All of these transactions, as well as their balancing status, are logged providing a full audit trail for each associate.
With the XpressCash solution, product deliveries, tax payments, vendor services and even cashiers’ tips can be paid in cash with a full audit trail and any reporting you may need for your records.
Under the Payments tab, enter the amount needed and the type of payment (by choosing from a list of recurring payment types and/or vendor names configured at each location). Comments can also be added to each payment transaction. The XpressCash solution will log the date, time, amount paid to that payment option, along with any comments entered.
There’s always the option to select a specific denomination of bills. For example, if $100s cassette is about to be full, you make payments with as many $100s as possible to free capacity for the next few days of sales until there’s a deposit pick up. Simply indicate the payment amount, press Dispense, collect the cash to make the payment, and retain the receipt for your records. It’s strategic to use the Payment Function to cut down on costs for bank deposit fees, Armored Car pick up fees and change orders with the bank!
Watch this video to see how the Payments feature works.
XpressControl
The XpressCash dashboard presents data on payments by type. You can even run a query to get payment information for a specific time period.
This video explains it all.
To obtain this data, simply go to the Balance Summary Table View. You can then search by day or week to see each users’ total revenue intake. With this data, you can gain greater visibility into cashier performance.
Watch this video to learn more.
With the XpressControl solution, it’s easy to know when you need to make a bank deposit. Simply go to your dashboard to view the Secure Containers Capacity action card. A number greater than zero indicates the number of devices that are at or near capacity. You can click on that number for more information.
Check out this video to learn more.
The XpressControl solution makes it easy to see which cashiers balanced. Simply go to the Out of Balance Users action card. A number greater than 0 indicates the total number of out of balance users. Click on View Details to see which users are out of balance.
Watch this video to see how it works.
Retail Cash Automation
Retail cash automation empowers store owners and managers to optimize cash handling processes and bring greater accuracy and security to their cash environment. As a result, the manual counting and validating of cash is no longer needed. Additionally, the risks of human error and shrinkage are reduced. Retail locations with a substantial amount of cash transactions benefit from retail cash automation.
To prepare your retail store or entertainment venue for cash automation, you need a middleware application, such as the XpressCash solution, and a cash recycler. The software makes interacting with the cash recycler easy for team members. It also keeps a log of cash transactions, making balancing to the POS fast and simple.
XpressCash provides a solid foundation for cash automation in your retail establishment. The application makes cash handling faster and more accurate, freeing your team members to spend more time with customers.
It’s time consuming and costly to use manual processes to count, recount, track and secure cash and prepare it for deposit. Retail cash automation reduces the cost of handling cash and increases the accuracy, security and efficiency of retail cash operations.
With cash automation, you business can redeploy your valuable team members to serve your customers, restock merchandise or handle other critical tasks.
Our XpressCash cash automation solution works with the leading cash recyclers to deliver the cash management solution you need.
There are a few key elements you need in order to succeed with retail cash automation.
1. Cash-Heavy Environment
If you have too much cash to count, then cash automation is for you. Cash handling can have hidden costs that impact your bottom line. For example, manual counting of cash takes time and labor, which are your business’s most valuable resources.
2. Cash Recycler
Cash recyclers are vaulted devices that contain smart cash drawers. When driven by cash automation software, they conduct cash commands. Cash recyclers driven by an effective software like our XpressCash solution help retailers count, dispense, track and secure cash, making generating start funds or balancing to the POS accurate and fast.
3. XpressCash
XpressCash is an essential part of any cash automation environment. It keeps your cash recycler efficient while making cash recyclers easier to use.
Cash automation technology is a software and hardware solution that helps retailers address cash shrinkage, high cash management costs, lax process compliance and rising banking fees and cash-in-transit expenses. The solution requires:
1. cash automation software
2. one or more cash recyclers (depending on your store’s cash volumes)
The cash automation software provides the intelligence the cash recycler needs to count, validate and secure every dollar your business brings in.
The cash recycler, the solution’s hardware component, is a secure vault device that accepts and dispenses cash when prompted by cash automation software.
Banking Cash Automation
In branch settings, cash automation is the use of software-driven vaulted devices, such as cash recyclers or cash dispensers, to process cash handling functions. The goal is to make cash operations more accurate and efficient. Roughly 70% of banks and credit unions use cash recyclers.
The hardware component accepts, dispenses and secures cash.
The software component of a branch cash automation solution controls the cash recycler and works seamlessly with your teller application, assisting branch personnel during cash-in and cash-out transactions and making end-of-day balancing fast and easy.
With your cash automation solution controlling your cash environment, your branch reduces human error, achieves greater cash security and gains better oversight of cash throughout your branch network.
The CashWare® solution automates cash handling across all devices, giving tellers more time to provide excellent customer care, and busy branch managers more control of cash operations.
Tellers are guided through cash-in/out sessions and in most cases, any hardware error messages are replaced with informative messages relevant to tellers to save time and credibility while serving a customer. CashWare will take a teller and cash recycler solution and make it more efficient and user-friendly.
The CashWare solution helps in operations, forecasting, and labor. With the CashWare cash automation solution, your bank or credit union can improve transaction speed and boost teller productivity. The CashWare suite of solutions includes CashWare Advisor, a dashboard and analytics solution that offers tracking, monitoring, and auditing tools that give financial institutions complete visibility of cash operations, all the way down to the individual device level.
